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This policy applies to personal information collected on website
(“Optiloss”) owned or controlled by Optiloss and its affiliates and
their brands.
The aim of this policy is to tell you how we
will use any personal information we collect or you provide through
our websites. Please read it carefully before you proceed. The data
controller in respect of this website is Optiloss.
You do not have to give us any personal information in order to use
most of this website.
However, if you wish to register on
this website or make a purchase collect the following personal
information from you: name, address, phone number and email address
We
will also keep a record of any financial transaction you make with us
but we do not directly collect, process or store your debit or credit
card information. Online payments made through this website are
processed securely by third party payment providers LUUP Group
Limited. You may also choose to provide additional voluntary
information in the course of your use of this website.
In
addition, we may automatically collect information about the website
that you came from or are going to. We also collect information about
the pages of this website which you visit, IP addresses, the type of
browser you use and the times you access this website. However, this
information is aggregated and is not used to identify you.
The personal information we collect allows us to:
-
provide the products and services you have ordered;
- verify your
identity and details of your payment method or credit card amount;
-
administer our website and provide customer services;
- meet
legal, regulatory and compliance requirements;
- monitor and
analyse the use of any account to prevent, investigate and/or report
fraud, - terrorism, misrepresentation, security incidents or crime;
-
gather management information to form statistical and trend
analysis;
- communicate with you;
- investigate any
complaints about this website;
- personalise your experience of
this website; and
- contact you about our products and services
which we think might be of interest to you (where we have the
appropriate permissions to do so; please see Paragraph 5 for more
information).
We may share your personal information with all of our affiliate
companies and their brands for the above purposes.
We may
employ the services of third party service providers to help us in
certain areas, such as website hosting, payment processing,
maintenance, call centre operation, shipping couriers,
cart-abandonment, marketing. In some cases the third party may receive
your information. However, at all times, we will control and be
responsible for the use of your information and ensure its safety. We
have signed addendums with all our partners to ensure the they comply
with the GDPR law, which comes into effect 25th of May, 2018. We will
hold data necessary for the fulfillment of your order for 90 days,
after which we will encrypt it to increase its safety, but still be
able to handle any customer service queries for you, which will be
followed by the deletion of the data after 1 year. Data sent to third
parties for marketing purposes, assuming we have your consent, will be
held there until you ask us to delete it.
We may use
aggregated information so we can administer and improve our website,
analyse trends, gather broad demographic information and detect
suspicious or fraudulent transactions. We may pass this information to
third parties to help us with those activities.
If you
provide a credit or debit card, we may also use third parties to check
the validity of the sort code, account number and card number you
submit in order to prevent fraud as well as to process any transaction
you attempt via the website.
Please email us at
[email protected] if you
want to have details of the fraud prevention agency to whom we pass
information about you. You have a legal right to these details.
We may transfer some of your personal information to the United States of America as we have affiliates in this jurisdictions, but only to companies that are registered with the EU-US Privacy Shield, therefore ensuring the safety of your data.
Where you have given us the appropriate permissions during the
registration process to the website/website services (as applicable),
we may from time to time contact you by email, SMS, telephone or post
about our products, services (including from all our brands) that may
be of interest to you, and to help with any issues with your order.
If
at any point, you would like to opt-out of receiving such marketing
communications from us, or would like to change the channels that we
use to contact you, please click on the unsubscribe link at the bottom
of any emails you receive, or email us, stating your preferences, at
[email protected].
Pending your consent, we will retain your data, unless you request us
not to do so.
USE OF COOKIES ON OUR WEBSITE
We use cookies to collect
information about and store your online preference. Cookies are small
pieces of information sent by a web server to a web browser which
allows the server to uniquely identify the browser on each page.
We
use the following categories of cookies on our website:
STRICTLY
NECESSARY COOKIES
These cookies are essential in order to enable
you to move around the website and use its features. Without these
cookies, services you have asked for such as remembering your login
details or shopping basket items cannot be provided.
PERFORMANCE
COOKIES
These cookies collect anonymous information on how people
use our website. For example, we use Google Analytics cookies to help
us understand how customers arrive at our site, browse or use our site
and highlight areas where we can improve areas such as navigation,
shopping experience and marketing campaigns. The data stored by these
cookies never shows personal details from which your individual
identity can be established.
FUNCTIONALITY COOKIES
These
cookies remember choices you make such as the country you visit our
website from, language and search parameters such as size, colour or
product line. These can then be used to provide you with an experience
more appropriate to your selections and to make the visits more
tailored and pleasant. The information these cookies collect may be
anonymised and they cannot track your browsing activity on other
websites.
TARGETING COOKIES OR ADVERTISING COOKIES
These
cookies collect information about your browsing habits in order to
make advertising more relevant to you and your interests. They are
also used to limit the number of times you see an advert as well as
help measure the effectiveness of an advertising campaign. The cookies
are usually placed by third party advertising networks. They remember
the websites you visit and that information is shared with other
parties such as advertisers.
SOCIAL MEDIA COOKIES
These
cookies allow you to share what you’ve been doing on the website on
social media such as Facebook and Twitter. These cookies are not
within our control. Please refer to the respective privacy policies
for how their cookies work.
If you want to delete any
cookies that are already on your computer, please refer to the help
and support area on your internet browser for instructions on how to
locate the file or directory that stores cookies.
Please
note that by deleting our cookies or disabling future cookies you may
not be able to access certain areas or features of our site. To find
out more about cookies please visit: www.allaboutcookies.org or see
www.youronlinechoices.eu which contains further information about
behavioural advertising and online privacy.
USE OF WEB
BEACONS
Some of our Web pages may contain electronic images known
as Web beacons (sometimes known as clear gifs) that allow us to count
users who have visited these pages. Web beacons collect only limited
information which including a cookie number, time and date of a page
view, and a description of the page on which the Web beacon resides.
We may also carry web beacons placed by third party advertisers. These
beacons do not carry any personally identifiable information and are
only used to track the effectiveness of a particular campaign.
Our site contains links to other websites over which we have no control. We are not responsible for privacy policies or practices of other websites to which you choose to link from this site. We encourage use to review the privacy policies of those other websites so you can understand how they collect, use and share your personal information.
We have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.
In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
You are entitled to see the personal information held about you. If
you wish to do this, please contact us at
[email protected]. We may
require you to provide verification of your identity to provide a copy
of the personal information we hold. Please note that in certain
circumstances we may withhold access to your personal information
where we have the right to do so under current data protection
legislation. Other rights you have under the GDPR law:
-
Right to rectification if the data is inaccurate or incomplete
-
Right to erasure – i.e. to request the deletion or removal of personal
data in certain circumstances.
- Right to restrict processing –
i.e. to prevent the data from being processed if it is inaccurate and
in certain other circumstances.
- Right to data portability
-
Right to object – i.e. you can request for us to stop the processing
of your personal data for direct marketing purposes.
- The right
to withdraw consent at any time.
- The right to lodge a complaint
with a supervisory authority, namely ICO.
You may review,
correct, update or change your personal information at any time by
contacting us at
[email protected]
If our Privacy & Cookies Policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what personal information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
If you have any questions about this statement or your personal information, please contact us at [email protected]